Frequently Asked Questions

We’re here to clarify any doubts and inspire you!

Dorkichan is dedicated to promoting self-love and mental health through adorable stickers, empowering individuals to embrace their uniqueness.

Our stickers serve as daily reminders of positivity, encouraging users to celebrate their individuality and fostering a sense of community.

Absolutely! Our cute and colorful stickers make thoughtful gifts for friends and loved ones, spreading joy and encouragement.

We cover a variety of themes, including empowerment, diversity, and self-love, ensuring everyone feels represented and valued. If you feel like we are missing an important topic, pleae let us know

You can join our community by exploring our products, sharing your story, and promoting mental health awareness through art. Consider following us on Instagram and check one of our streams on Twitch.

My question is not mentioned here..

Below you can find all Information on our refund & cancellation policy and other important topics..

We currently ship all stickers, stickersheets and print orders from Amsterdam,
The Netherlands✨ Every order is carefully packed with love by Dorkichan before heading your way! 📦

Some of our items are shipped by our production partner Printful ✨
To make sure your order arrives as quickly as possible, Printful automatically produces and ships your item from the location closest to you.

For items that are handmade in my studio in Amsterdam like stickers, sticker sheets, and art prints, I aim to have them carefully packed and shipped within 1–2 business days 📦✨

Other items like our mugs for example are produced and shipped by our trusted production partner Printful. These orders are usually processed and shipped within 2–5 business days to help get your order to you as quickly as possible 🌍

You’ll receive shipping updates by email
as soon as your order is on its way 💌

The Netherlands:
1 to 2 business days

Europe:
2 to 7 business days

International:
1 to 3 weeks

Please note that customs and local postal services can sometimes cause delays, especially during holidays or busy periods 💌

International orders outside of the European Union may be subject to customs fees or import taxes, depending on your country 🌍

These fees are not included in the order and are the responsibility of you (the customer). They need to be paid in order for your package to be delivered. I can’t mark down values or change customs info, since that would be illegal and could put my small business at risk.

If a package is refused or returned because customs fees weren’t paid, I unfortunately can’t refund the original shipping costs, as these are not returned to me by the postal service 💌

Please contact me as soon as possible by replying to your order confirmation or using the contact form on the website, and make sure to include the correct address 🐶

If your order hasn’t been shipped yet and I haven’t sent a tracking number (meaning it hasn’t been handed over to PostNL yet), I can still update the address for you.

If the order has already been shipped, I’ll do my best to contact the mail carrier and see if they can adjust it during sorting. Please note that this is only applicable with track + trace orders, regular shipping will be sent out faster as I can just put them in the mailbox.

If that’s not possible, I unfortunately can’t take responsibility for packages that are lost due to incorrect shipping details provided at checkout 💌

Your order can only be cancelled if it hasn’t been shipped yet. If you would like to cancel, please contact me as soon as possible using the contact form on the website so I can check your order for you. Once an order has already been shipped, it can no longer be cancelled.

Please note that all sales at Dorkichan are final 💌. As a small creative studio,
I’m not able to accept returns or exchanges. Please make sure to read the product descriptions carefully in the listings before placing your order.

If you’re unsure about anything before buying, feel free to reach out through social media or the contact form! I’m always happy to help you out 🐶✨

I always put a lot of care into making sure every order is checked, packed, and shipped with love so it reaches you in the best possible condition 💌✨

Each item is carefully inspected before it leaves my studio, but sometimes something might still slip through or get damaged along the way. If that happens, I’m really sorry ✨

Please send clear photos of the package and the damaged item through the contact form on the website so I can take a look and help you out. In some cases, items may need to be returned before a refund or replacement can be arranged.

If your package arrives visibly damaged, please keep all original packaging (box + contents) and contact me right away with photos so we can figure out the best solution together 📦

Please be aware that I’m not responsible for:
✿ Packages that have been sent out in regular mailing (no track + trace selected)
✿ Damage caused during postal handling
✿ Orders delivered to an incorrect address provided at checkout

I reserve the right to cancel and refund any order if necessary! Orders that are returned to me due to an incorrect shipping address, unpaid customs fees, unclaimed packages, or any other delivery issue will not be reshipped until a new shipping fee has been paid.

As a small studio, I’m unable to issue refunds for returned orders without prior contact and agreement 💌 Thank you so much for taking the time to read through the complete terms & conditions ✨

I always do my best to carefully pack and protect every order before it leaves my studio. If you ever run into any issues with your order, please don’t hesitate to reach out via the contact form on the website.

For any questions at all, you can always email me at info@dorkichan.com or reach out to me through one of my social media channels. I’m here to help 🐶✨